Junior Support Engineer

Are you passionate about providing technical support and troubleshooting issues? Do you excel at offering timely solutions? Are you committed to ensuring a seamless user experience?

Join Elixirr Digital as a Junior Support Engineer and play a key role in delivering exceptional technical support.

As a Junior Support Engineer, you’ll be responsible for diagnosing and resolving technical issues, providing timely assistance to clients, and ensuring smooth product functionality. Your role will involve troubleshooting software problems and collaborating with internal teams to escalate and resolve complex issues efficiently. 

Candidates applying for an employment contract kindly note that this position is a hybrid working opportunity from our locations in Rijeka or Zagreb. 

What you will be doing as Junior Support Engineer at Elixirr Digital?

• Providing technical assistance if product issues are encountered
• Diagnosing and troubleshooting software problems and providing immediate support to our clients
• Providing accurate tech solutions by referring to the internal database or external resources
• Taking ownership of customer issues reported and seeing problems through to resolution as well as determining severity, impact and the technical nature of the issue
• Supporting the releases, testing, and implementation of new product versions
• Recording technical issues and solutions in logs
• Researching and identifying solutions to resolve system issues in a timely manner
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Directing unresolved issues to the next level of support personnel
• Learning about product updates and new technologies

Technologies we use:

Competencies and skillset we expect you to have to successfully perform your job: 

• Basic knowledge of databases and SQL
• Experience with Windows and Linux environments
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Open to working in morning shift  (6AM - 2PM) and during weekends
• Proficient in English
• Extreme attention to detail and organization skills

Bonus points if you have:   

• Experience with Cloud technologies
• Previous experience in similar roles (e.g. System Administrator, IT Support, Help Desk)
  
  
  

We could be a perfect fit if you are:


 

Wonder why Elixirr Digital is the best place to work?

“Not everyone fits the mold.” Therefore, we provide a flexible, custom benefit system for our employees. You can choose a perfect combination from a wide range of various benefits. We want you to be a part of our mutual growth since day one, and we created a generous Employee Stock Options Grant for you, as well as participation in our Employee Share Purchase Plan (ESPP). Maybe you care about your health, and you want to monitor it year-to-year so you can choose a full medical checkup. If you are a sports enthusiast, then a Multi-sport card is the right benefit for you. To cover your passion for the technology, we offer an additional individual budget for the extra equipment. We are trying to assure you are fairly rewarded for your achievements and efforts 😊  

Intrigued? Apply now!